Nick Ippolito
Thank you (Nick Ippolito) for Sharing your secrets with the team. Your techniques really work and is eye opening. It is incredible to close and book 70% to %75 of the calls! I can easily say that everybody on the team improved at least 40%. Thank you, thank you -Agustin Trevino, Casino Host Harrah's Resort Southern California
Player Development
"Telephone calls were great. I learned a different approach to booking guest and what I need to do drive more trips from guest. I felt that you (Nick Ippolito) were great and very motivating. I did have call backs and bookings from our calls. Thank you so much" - Garry Williams, Executive Host Choctaw Casino
Casino Host Sales Training
"Thank you Nick Ippolito for the one on one telemarketing training at Seneca Niagara. I feel much more comfortable reaching out to inactive guests after using your techniques! -Amy Edmond, Player Development Executive at Seneca Buffalo Creek Casino
Casino Customer Service
"Been in the industry over 20 years and have sat through countless seminars. I absorbed more information directly related to my job in Nick's seminar than I had in all of the previous seminars combined" - J. David Fredericks, Executive Casino Host Mystic Lake Resort

A FEW WORDS FROM THE CLIENTS

  • "Thank you Nick for your recent visit to Argosy, KC. The hosts are re-energized and using your techniques!! I am already seeing results."

     - Patricia McCabe
    - Patricia McCabe Casino Marketing Manager at Penn National Gaming
  • "Nick's passion, knowledge and experience was evident during this seminar.  I thought that controlling the conversation was a key aspect that he touched on. Lot of illustrations and techniques are practical. Helping me to improve efficiency and staying in control of time in telemarketing and account management 

    -Casino Host Cache Creek
    -Casino Host Cache Creek
  • "...after 90 minutes of your class, I felt 'bullet-proof', was ready to chew on barbed wire, and get on the phone to make some bookings!  I thought it was outstanding material!"

    - Paul Hutchens
    - Paul Hutchens  General Manager, Isle of Capri , Lake Charles LA
  • Nick is NOT a consultant.  He is a trainer and a specialist. Nick proves that what he teaches WORKS. He produces results and drives immediate revenue!!"

    - Richard St. Jean
    - Richard St. Jean COO/Penn National Gaming
  • "Truth be said: Nick's conversion levels worked quite well for us. I was satisfied with the final outcome and results. His practical training sessions and knowledge about the business are other highlights to mention. " 

    - Thiago Andrade
    - Thiago Andrade Marketing Analyst, Great Canadian Gaming Corporation, Canada

TELEMARKETING

Achieve a dramatic increase in Casino Host productivity, higher call volumes, conversion rate of inactive & new business, And a strong foundation for Player Development

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PLAYER DEVELOPMENT

Boot Camp your Casino Host department to that next level!

OR

We provide assistance in implementing, initiating & training your new Casino Host department 

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CUSTOMER SERVICE

Nick Ippolito formulated, designed and executes this uniquely branded curriculum (one-on-one training and live seminars) in Customer Service Excellence

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TRAINER - SPEAKER - MOTIVATOR

ALL IN ONE

CASINO HOST SALES Telemarketing & Pd TRAINING Seminar 2 +hours –  One of a kind unique seminar containing valuable information on casino host sales techniques. From opening the list to closing the sale on the phone. Contacting new, inactive, declining and current casino guests. Utilizing these sales tactics both on the phone and in person. Topics include: Controlling the conversation, qualifying all guests, voicemails, emails/texts, protecting the ROI, driving incremental business, how to examine and understand ADT, the importance of gaming history, booking events, confirming events, following up, delivering the VIP experience and more.

Signature One-on-One training – I truly believe and have assessed from my own experience being a host and sitting in various training’s, that you cannot teach, motivate, nor develop casino hosts by using analytics and diagnostics. That is why after my seminar, I spend approximately 55 minutes with each host (time varies depending on hosts learning skills) as they make actual phone calls utilizing all the information from my presentation. The main focus of this is to ensure hosts understand the importance of telemarketing and overcome any inhibitions. I get a first-hand evaluation revealing if the hosts have been making calls prior and if they are able to follow through with future tasks. As they make calls in my presence, we experience real time casino telemarketing and are exposed to a numerous array of situations and inevitably, call backs and bookings. Every call is different and unique and with each, an opportunity to learn materializes.  I coach and support each call. In rare instances, I make actual calls myself. Finally, I supply management a report card on each host.

Deliverables:

  • Ensure trained individuals require sales & telemarketing skills
  • Ensure trained individuals understand Player Development
  • Protecting the ROI
  • Acquisition, retention, growth & reactivation
  • Execute surveys & evaluate results
  • Report cards on each individual trained
  • Reference Documents Supplied

(Nick Ippolito’s training) relates to us as our job and he has walked in our shoes. He gave real life scenarios and situations that he had been through which made it easier to implement during the one on ones, as well as for future use.” – Michael Zwack, Executive Casino Host, Mystic Lake Casino

Real casino host training in real time

Over 5 years ago I formulated and designed this uniquely branded curriculum (one on one training and seminars) in telemarketing casino guests. Over the past 5 years, traveling to casinos all over America, Canada, and Morocco, I have learned invaluable information and required a plethora of experiences making calls in so many various markets and demographics including Penn Gaming properties, Indian casinos, and down to smallest of proprietors. With almost each training session I do, I modify the presentation from these learned experiences. My Signature Casino Host Telemarketing & Casino Gaming Sales Tactics is specifically designed for casino hosts interacting with the casino guest.

I’m in the trenches with the casino hosts. Calling, booking, driving revenue, working the floor, working the pit, working the slots, cutting into to new players, and so much more. I know the casino hosts challenges & their obstacles. I know the importance of driving incremental business, not being “bullied”, and protecting the ROI. All my training is customized for your property and demographics. Over 25 years of TALKING TO THE PLAYERS and casino player development experience; Slot Host, Casino Host, Marketing Manager, Director & VP of PD.

My clients and references verify the positive impact my training has had on their team but the casino hosts sing praises over how I have helped increased their numbers and helped them overcome their telemarketing inhibitions.

I stake claim to being the only casino host trainer that:

  • Connects mentally and instinctively with the casino hosts
  • Owns a unique, one of a kind training program
  • Observes hosts making actual calls to players
  • Trains Player Development in real time
  • Continues to modify and grow program
  • Has over 25 years’ experience in casino marketing and PD
  • Has references and testimonials from actual casino hosts

“…Nick! Thank you for Sharing your secrets with me and the team. Your techniques really work and is

eye opening. It is incredible to close and book 70% to %75 of the calls that I did!! I can easily say that everybody on the team improve at least 40%. Thank you, thank you!”      – Agustin Trevino, Executive Casino Host, Harrah’s Rincon