PDS has developed analysis protocols, customized training, reporting and measurement models for 100 gaming companies throughout the US and Canada in the past 8 years. We have deployed our proprietary “Casino Hosts TeleSales” seminar and training program across all major gaming markets and for a diverse list of gaming establishments.

Projects Include:

• Developed database drill-down practices designed for PD, Hosts and Telemarketing departments for almost 100 Tribal gaming properties and large corporate companies with vast properties spread out across America and Canada such as Affinity Gaming, Penn National Gaming, JACK Entertainment, Golden Nugget Lake Charles, pinnacle Entertainment, Harrahs Rincon, Rivers Casino Pittsburg, isle of Capri, Educating sales execs the value in going deep into the customer’s recorded data for crucial information.
• Created – Inactive, Declining, Advancing and New player awareness. Implementing programs for Desert Diamond Casino, Glendale, AZ, geared towards the mid and higher end levels.
• Trained Hosts and PD team members at JACK Entertainment, Detroit, MI. in understanding true reinvestment margins, at actual and not just theoretical. Addressing overspending and the shortchanging of customers.
• Realigned Hosts and PD departments for the casino Rama resort and Casino woodbine in Toronto Canada, Parq Casino in Vancouver Canada and Magazan Resort in Morocco Africa
• to be better in-tune with the market’s sales and service needs.
  1. Casino Player Development
  2. Tribal gaming
  3. Casino Host Sales
  4. Casino Host Development
  5. Casino customer Service
  6. Casino Call Centers
  7. Data analytics
  8. loyalty clubs
  9. Gaming operations
  10. E Sports and Sports Betting