Casino Host Development

Casino Host Development

“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino

Casino Host Training:

Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”

  • Incentive Program
  • Standard Operating Procedures
  • Floor Responsibilities
  • Table Games Protocol
  • Host Department Structure
  • Commission
  • Comping

CASINO FLOOR VISIBILITY

  • Topics include: Delivering the VIP experience
  • Table & Slot Opportunities and Protocols
  • Players Club Interaction
  • Responding to Calls
  • Comp Decisions
  • Acquisition of New Players
  • Cutting into New Players
  • Obtaining Contact Information
  • Interdepartmental Skills
  • Qualifying Guests, Casino Sales Tactics
  • Maintaining Database
  • and all aspects of Casino Player Development

Casino Host Boot Camp:

I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.

 

Clients

These are some of the companies we are proud to call our clients!

A FEW WORDS FROM THE BOSSES

“Nick is NOT a consultant. He is a trainer and a specialist. Nick proves that what he teaches WORKS. He produces results and drives immediate revenue!!"

RICHARD ST. JEAN

COO/Penn National Gaming

Nick Ippolito
5
2020-06-09T14:32:02+00:00

RICHARD ST. JEAN

COO/Penn National Gaming

“Nick is NOT a consultant. He is a trainer and a specialist. Nick proves that what he teaches WORKS. He produces results and drives immediate revenue!!"
“Shout out to Nick For a great host training at Pechanga Resort &Casino. I highly recommend his curriculum to anyone looking to enhance their host teams tool kit for success”

Bill Anderson

CMO at Pechanga Resort & Casino

Nick Ippolito
2020-08-04T16:55:53+00:00

Bill Anderson

CMO at Pechanga Resort & Casino

“Shout out to Nick For a great host training at Pechanga Resort &Casino. I highly recommend his curriculum to anyone looking to enhance their host teams tool kit for success”
"Thank you Nick for your recent visit to Argosy, KC. The hosts are re-energized and using your techniques!! I am already seeing results."

Patricia McCabe

Casino Marketing Manager at Penn National Gaming

Nick Ippolito
5
2020-06-09T15:14:46+00:00

Patricia McCabe

Casino Marketing Manager at Penn National Gaming

"Thank you Nick for your recent visit to Argosy, KC. The hosts are re-energized and using your techniques!! I am already seeing results."
“Nick's energy was a shot in the arm for our staff and he really could have been talking about anything! The material was targeted, but the biggest eye opener was to have a longtime casino employee so excited about what it is we do”

Ben White

General Manager | Gilpin Casino CO

Nick Ippolito
5
2020-06-11T09:59:40+00:00

Ben White

General Manager | Gilpin Casino CO

“Nick's energy was a shot in the arm for our staff and he really could have been talking about anything! The material was targeted, but the biggest eye opener was to have a longtime casino employee so excited about what it is we do”
"...after 90 minutes of your class, I felt 'bullet-proof', was ready to chew on barbed wire, and get on the phone to make some bookings! I thought it was outstanding material!"

Paul Hutchens

General Manager, Isle of Capri , Lake Charles LA

Nick Ippolito
5
2020-06-11T10:26:19+00:00

Paul Hutchens

General Manager, Isle of Capri , Lake Charles LA

"...after 90 minutes of your class, I felt 'bullet-proof', was ready to chew on barbed wire, and get on the phone to make some bookings! I thought it was outstanding material!"
"If your a team leader in casino marketing and you have not seen Nick's training program or had him visit your property to do his siminar. Your team is not working and producing at it's peak. He is a good as they get and his program had shown amazing results."

Al DeLeon

Vice President of Player Development at Pinnacle Entertainment

Nick Ippolito
5
2020-06-11T10:34:33+00:00

Al DeLeon

Vice President of Player Development at Pinnacle Entertainment

"If your a team leader in casino marketing and you have not seen Nick's training program or had him visit your property to do his siminar. Your team is not working and producing at it's peak. He is a good as they get and his program had shown amazing results."
"Nick was hired to train my new and inexperienced Casino Player Development team in the art of closing and in all aspects of the position. In addition, he delivered a very enlightening seminar to our management team of seven properties on the importance of the Casino Player Development department and the benefits the casino may reap. His presentation is awe inspiring..." -

Debra Prince

Player Development Manager at Million Dollar Elm Casino, Oklahoma

Nick Ippolito
5
2020-06-11T10:36:25+00:00

Debra Prince

Player Development Manager at Million Dollar Elm Casino, Oklahoma

"Nick was hired to train my new and inexperienced Casino Player Development team in the art of closing and in all aspects of the position. In addition, he delivered a very enlightening seminar to our management team of seven properties on the importance of the Casino Player Development department and the benefits the casino may reap. His presentation is awe inspiring..." -
“Nick's innovative approach utilizing proven telemarketing methods combined with casino player development has created a foolproof plan to drive business. We have already seen an immediate increase in our inactive and declining business databases since his seminar and subsequent one on one follow ups..”

Steven Tortorello

VIP Sales Manager at L'Auberge Du Lac Casino and Resort at Pinnacle Entertainment

Nick Ippolito
5
2020-06-11T10:38:37+00:00

Steven Tortorello

VIP Sales Manager at L'Auberge Du Lac Casino and Resort at Pinnacle Entertainment

“Nick's innovative approach utilizing proven telemarketing methods combined with casino player development has created a foolproof plan to drive business. We have already seen an immediate increase in our inactive and declining business databases since his seminar and subsequent one on one follow ups..”
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