SETTING UP A CASINO HOST DEPARTMENT AND MEASURING CASINO HOST GOALS

Casino Player Development

 

“After your training I feel like I have a purpose, like my Casino Host job and title mean something” -Kristina Gutierrez, Casino Host Desert Diamond Casino

We cover what Casino Player Development means at its true core. We will educate the Casino Hosts and VIP Reps on how to do exactly what the title means:

Initiate, Locate, Communicate, Prospect, Call, Evaluate, and Close on the prospecting Casino Gamer.

We have developed a signature ADT/Theoretical formula for Casino Hosts to use to manage current guests and find those potential leads! This results in NEW and increased incremental revenue for your property. First and foremost, our structuring system fundamentally teaches Casino Player Development representatives to be PROACTIVE. Instilling them with confidence and all the tools they need in their Casino Player Development toolbox. They are then able to approach every aspect of their jobs with DEVELOPMENT as its foundation. As soon as these valuable practices are put into use, all fear, hesitation, uncertainty, and apprehension on behalf of the representative are immediately eliminated. All together these subtle, yet essential factors create a dramatic increase in productivity, call volume, higher conversion rates, and completely reinvents the ratio of prospects that are pursued and marketed to. We teach the techniques required for capturing the attention of the Casino gaming guest in person or on the phone. Skills such as controlling the conversation, proper communication with the guest, being invited back to market them and ultimately closing the sale. We also teach the skills required to communicate efficiently with spouses, family members, administrative assistants, etc.

The end result is productive floor touches, increased profitability and a strong foundation for Casino Player Development which equates to a higher percentage of production from your Casino hosts.

Casino Player Development Systems, LLC. provides Casino marketing departments with the knowledge and techniques needed to contact and associate with current & potential gamers. I am completely mindful and understanding of the business need to produce the greatest amount of Casino revenue with as little reinvestment possible. A trained Casino host team will understand the importance and opportunity in qualifying all guests on your Casino gaming floor and in your Casino gaming database, no matter what level segment they currently fall under. A trained Casino host team will understand that true definition of Casino player development. Educating and convincing Casino guests on the benefits of playing longer and/or increasing their Casino betting limits, while simultaneously maintaining a Casino guest according to their financial comfort level.  Casino Hosts will learn to aggressively utilize lists as “leads” and seek to “capture” these guests through relationship building and persistent contacting and follow-up techniques. Other daily reports will be generated and distributed that are intended to be leads.

Clients

These are some of the companies we are proud to call our clients!

A FEW WORDS FROM THE BOSSES

“Nick is NOT a consultant. He is a trainer and a specialist. Nick proves that what he teaches WORKS. He produces results and drives immediate revenue!!"

RICHARD ST. JEAN

COO of Morongo Resort & Casino

Nick Ippolito
5
2020-06-09T14:32:02+00:00

RICHARD ST. JEAN

COO of Morongo Resort & Casino

“Nick is NOT a consultant. He is a trainer and a specialist. Nick proves that what he teaches WORKS. He produces results and drives immediate revenue!!"
“Shout out to Nick For a great host training at Pechanga Resort &Casino. I highly recommend his curriculum to anyone looking to enhance their host teams tool kit for success”

Bill Anderson

CMO at Pechanga Resort & Casino

Nick Ippolito
2020-08-04T16:55:53+00:00

Bill Anderson

CMO at Pechanga Resort & Casino

“Shout out to Nick For a great host training at Pechanga Resort &Casino. I highly recommend his curriculum to anyone looking to enhance their host teams tool kit for success”
“Nick provides effective techniques for communicating with players that will guarantee better closing ratios. The one-on-one training is what separates Nick's seminar from so many others”

Michael Newsome

Casino Host Golden Nugget Lake Charles

Nick Ippolito
2020-12-16T12:36:56+00:00

Michael Newsome

Casino Host Golden Nugget Lake Charles

“Nick provides effective techniques for communicating with players that will guarantee better closing ratios. The one-on-one training is what separates Nick's seminar from so many others”
“After your training I feel like I have a purpose, like my casino host job and title mean something”

Kristina Gutierrez

Casino Host Desert Diamond Casino

Nick Ippolito
2020-12-16T12:41:34+00:00

Kristina Gutierrez

Casino Host Desert Diamond Casino

“After your training I feel like I have a purpose, like my casino host job and title mean something”
“I really enjoyed Nick Ippolito's seminar. he is passionate and knowledgeable and just wants to share with other hosts. Hosting is my passion, but NOW I realize we are a business, and tho being a great host is valuable, we also are striving to further the interest of our tribe.”

Dottie McReynolds

Cherokee Casino Tulsa Oklahoma

Nick Ippolito
2020-12-16T12:44:13+00:00

Dottie McReynolds

Cherokee Casino Tulsa Oklahoma

“I really enjoyed Nick Ippolito's seminar. he is passionate and knowledgeable and just wants to share with other hosts. Hosting is my passion, but NOW I realize we are a business, and tho being a great host is valuable, we also are striving to further the interest of our tribe.”
“Nick's energy was a shot in the arm for our staff and he really could have been talking about anything! The material was targeted, but the biggest eye opener was to have a longtime casino employee so excited about what it is we do”

Ben White

General Manager | Gilpin Casino CO

Nick Ippolito
2020-06-11T09:59:40+00:00

Ben White

General Manager | Gilpin Casino CO

“Nick's energy was a shot in the arm for our staff and he really could have been talking about anything! The material was targeted, but the biggest eye opener was to have a longtime casino employee so excited about what it is we do”
"Thank you Nick, for the one on one telemarketing training at Seneca Niagara. I feel much more comfortable reaching out to inactive guests after using your techniques!"

Amy Edmond

Player Development Executive at Seneca Buffalo Creek Casino

Nick Ippolito
2020-12-16T12:47:04+00:00

Amy Edmond

Player Development Executive at Seneca Buffalo Creek Casino

"Thank you Nick, for the one on one telemarketing training at Seneca Niagara. I feel much more comfortable reaching out to inactive guests after using your techniques!"
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